🛡️ Part of Dushi Company LLC (New Mexico, USA) | 💳 Secure Payments via Stripe | 🇲🇽 Shipping across Mexico
This page is part of our migrated content. To get a quote or chat with our assistant, visit /kb_en/.

What do I do if my payment was rejected?

Guide to resolve failed Stripe payments and complete your order

If your payment via Stripe link was rejected, don't worry: it's a common problem with quick solutions.
Here we explain the most frequent causes and how to resolve them so you can continue with your printing.

Get a quote here:
👉 https://dushi.me/kb/

1. Verify that your card has available funds

The most common reason for rejection is:

  • Insufficient funds
  • Daily limit reached
  • Monthly limit blocked

✔ Solution

Check your banking app or try with another card.

2. Your bank may have blocked the charge for security

Some banks automatically block online payments.

✔ Solution

  • Log into your banking app and authorize the charge
  • Respond to the security SMS
  • Or call the bank to unblock online purchases

3. The card doesn't have online purchases enabled

Some cards require activating:

  • Internet purchases
  • International purchases (Stripe processes payments in USA)

✔ Solution

Activate this option from your banking app or by contacting the bank.

4. Payment failed due to Stripe fraud protection

Stripe may block payments if it detects:

  • Inconsistent data
  • Card used in multiple countries
  • Repeated failed attempts

✔ Solution

Use another card or try again after a few minutes.

5. Error entering card details

It may fail if:

  • The number is incorrect
  • The expiration date doesn't match
  • The CVC is wrong

✔ Solution

Enter the details carefully again.

Stripe links may have limited time.

✔ Solution

Request a new link and we'll send it immediately.

7. Your foreign card requires additional verification

If you're paying from another country, extra filters may apply.

✔ Solution

Activate international purchases or try with another card.

Related:
👉 https://dushi.me/en/do-you-accept-payments-from-abroad/

Will Stripe charge me even if the payment fails?

No.
If the payment was rejected, Stripe does not process or retain any charge.

Can I try to pay multiple times?

Yes.
You can try again, or use a different card if the bank continues to block the operation.

What do I do if I continue having problems?

✔ Option 1: Use another card

✔ Option 3: Change payment method

Alternative methods:
👉 https://dushi.me/en/what-payment-methods-do-you-accept/

Can I pay by transfer if my card doesn't work?

Yes.
You can cover your payment via:

  • SPEI transfer
  • Bank deposit
  • International payment via Stripe with another card

Conclusion

If your payment was rejected on Stripe, you can easily resolve it by checking:

  • Funds
  • Bank authorizations
  • Entered data
  • Online purchases activation
  • Using another card

And if it doesn't work, you can always switch to your preferred payment method.

Want to complete your purchase now?

Request a new link or choose another method:
👉 https://dushi.me/kb/

Open chat / KB