What do I do if my payment was rejected?

Guide to resolve failed Stripe payments and complete your order

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What do I do if my payment was rejected?

If your payment via Stripe link was rejected, don't worry: it's a common problem with quick solutions.
Here we explain the most frequent causes and how to resolve them so you can continue with your printing.

Get a quote here:
👉 https://dushi.me

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1. Verify that your card has available funds

The most common reason for rejection is:

• Insufficient funds
• Daily limit reached
• Monthly limit blocked

✔ Solution

Check your banking app or try with another card.

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2. Your bank may have blocked the charge for security

Some banks automatically block online payments.

✔ Solution

• Log into your banking app and authorize the charge
• Respond to the security SMS
• Or call the bank to unblock online purchases

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3. The card doesn't have online purchases enabled

Some cards require activating:

• Internet purchases
• International purchases (Stripe processes payments in USA)

✔ Solution

Activate this option from your banking app or by contacting the bank.

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4. Payment failed due to Stripe fraud protection

Stripe may block payments if it detects:

• Inconsistent data
• Card used in multiple countries
• Repeated failed attempts

✔ Solution

Use another card or try again after a few minutes.

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5. Error entering card details

It may fail if:

• The number is incorrect
• The expiration date doesn't match
• The CVC is wrong

✔ Solution

Enter the details carefully again.

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6. The payment link expired

Stripe links may have limited time.

✔ Solution

Request a new link and we'll send it immediately.

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7. Your foreign card requires additional verification

If you're paying from another country, extra filters may apply.

✔ Solution

Activate international purchases or try with another card.

Related:
👉 https://dushi.me/en/do-you-accept-payments-from-abroad/

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Will Stripe charge me even if the payment fails?

No.
If the payment was rejected, Stripe does not process or retain any charge.

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Can I try to pay multiple times?

Yes.
You can try again, or use a different card if the bank continues to block the operation.

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What do I do if I continue having problems?

✔ Option 1: Use another card

✔ Option 2: Request a new Stripe link

✔ Option 3: Change payment method

Alternative methods:
👉 https://dushi.me/en/what-payment-methods-do-you-accept/

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Can I pay by transfer if my card doesn't work?

Yes.
You can cover your payment with any of these options:

• Another card on the same Stripe link (international cards are also accepted)
• SPEI transfer to BBVA: CLABE 012180004811568292, account holder Luis Angel Uribe Arce
• Deposit to BBVA account: 0481156829, account holder Luis Angel Uribe Arce (teller window or ATM)

For transfers and deposits, send us your receipt via WhatsApp to confirm your payment right away.

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Conclusion

If your payment was rejected on Stripe, you can easily resolve it by checking:

• Funds
• Bank authorizations
• Entered data
• Online purchases activation
• Using another card

And if it doesn't work, you can always switch to your preferred payment method.

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Want to complete your purchase now?

Request a new link or choose another method:
👉 https://dushi.me