What happens if I close the Chat before the end of my quote?
If you close the Chat before completing your quotation, the information is not saved and the system will not be able to recover your progress.
This means that, when you reopen the ChatBot, you will need to start a new quotation from the beginning, by entering your project data again.
This measure ensures accuracy in calculations and avoids inconsistencies in incomplete quotations.
🟪 Why is the progress not saved if I close the chat?
There are three main reasons:
🟩 1. To keep information clear and accurate
Each quotation requires several technical parameters such as:
- Type of paper
- Color or black and white
- Size
- Print run
- Number of pages
- Binding
- Type of delivery
If the user leaves the Chat before finishing, the system cannot ensure that the incomplete data is correct.
🟩 2. Avoid errors in prices and materials
A partial calculation could generate:
- Incorrect pricing
- Invalid materials
- Incomplete parameters
- Confusing quotes
Therefore, only complete projects are saved.
🟩 3. Keeps the user experience simple and clean.
Instead of storing incomplete data, the ChatBot always starts from scratch to maintain:
- Clarity
- Simplicity
- Orderly flow
- Clear results
🟪 What do I do if I accidentally closed the chat?
Just reopen it and type:
👉 “I want to quote a project”
The ChatBot will start the process from the beginning so you can create a new quote with complete and accurate data.
🟪 Can I keep a quote if I finish it?
Yes.
Once you complete your quote, you will be able to:
- Save it
- Receive it by mail
- Share it
- Reopen for 30 days
Only complete quotations can be saved.
🟪 What products should I re-quote if I close the Chat?
All projects must be restarted, including:
- Books
- Catalogs
- Magazines
- Stickers
- Advertising material
The ChatBot will always ask for all the necessary data to generate an accurate price.
🟪 Where can I get more information about our services?
🟦 Conclusion
If you close the chat before completing your quote, the progress is not saved.
To get a final price, you will need to restart your quote from scratch.
This ensures that all calculations are accurate and that the information is complete before generating a folio or mailing you the result.
