How do I know when my order will be ready?
When you place your order with us, you will always have two clear ways of knowing when it will be ready:
✔️ 1. From the start, the ChatBot will show you an estimated delivery date. depending on the type of project and its volume.
✔️ **2. When your order is completely ready, you will receive a e-mail with final confirmation.
This process allows you to have visibility from the start and be informed without having to request updates.
🟪 1. Estimated delivery date from time of quotation
At the end of your quotation within the ChatBot, you will see a estimated delivery date, calculated based on:
- Type of product (book, catalog, magazine, etc.)
- Quantity requested
- Type of paper
- Binding
- Complexity of the project
- Delivery method (shipping or pickup)
Most projects are produced quickly thanks to our digital system with HD toner, which allows for very fast turnaround times.
🟪 2. You will receive an email when your order is ready.
When your order is completely finished, we will send you a e-mail with confirmation.
That email will state:
- Your order is ready
- If you choose pickup, the exact address and hours of operation
- If you have chosen shipping, the date your package will be shipped
- If applicable, include the tracking or tracking number.
This email is your official confirmation that your order has passed through the stages of:
- Cut
- Assembly
- Binding
- Review
- Packaging
And it is ready for delivery.
🟪 What if I need my order sooner?
If you need an urgent order, you can mention it to the consultant or within the ChatBot.
In many cases we can offer:
- Priority production
- Adjustments to the estimated date
- Faster solutions depending on availability
🟪 Can I check the progress of my order?
Yes.
You can write to us at any time from:
- Your confirmation email
- The contact number on the site
- The main pages of the service
In:
A consultant can provide an update if needed.
🟪 What happens if I don't receive the mail that my order is ready?
You can review:
- Main tray
- Spam or junk mail
- Promotions (in Gmail)
If it still does not appear, just contact us and we will verify your status immediately.
🟦 Conclusion
You will always know clearly when your order will be ready:
- From the beginning you will see a estimated delivery date.
- When your order is completed, you will receive a e-mail with final confirmation.
It is a simple, clear and totally transparent process so that you are always informed.
