Can I reopen a quote after I have closed it?
Yes, all the quotes generated within the ChatBot can be reopen as long as they are within their 30-day validity period.
Reopen a quotation allows you to consult it again without having to repeat the capture process or generate a new price.
It is important to clarify that reopen a quotation does NOT mean to modify it; you will only be able to see as originally generated.
🟪 How can I reopen my quote within the ChatBot?
The process is very simple:
🟩 1. Save your quote in the ChatBot
When you complete your quote, the system sends you an email with:
- A single sheet
- Your project summary
- The 30-day validity
- The final price
🟩 2. Check your mail
In your email you will find all the information and the folio number needed to reopen your quote at a later date.
🟩 3. Log in again to the ChatBot
Just write:
👉 “Reopen quotation”
o
👉 “Ask for quotation”
The ChatBot will ask you:
- The folio
- The e-mail associated with the quotation
🟩 4. Consult your quotation
The ChatBot will show you:
- Project specifications
- Total price
- Delivery method
- Selected materials
- Type of paper
- Remaining term
- Date created
🟪 Can I modify the quotation once it has been reopened?
❌ No.
Reopen only allows you to visit, not edit it.
If you want to change:
- Type of paper
- Number of pages
- Color or black and white
- Quantity
- Delivery method
- Project size
...you must generate a new quote, which will have a new folio and an updated price.
🟪 What happens if I try to reopen a quote that has already expired?
If a quotation has already passed its 30 days of validity, cannot be reopened.
In this case, the ChatBot will prompt you to generate a new quote from scratch.
This ensures that you receive correct and updated prices.
🟪 Which products can I consult again?
You can reopen quotes from:
- Books
- Catalogs
- Magazines
- Stickers
- Advertising material
Each quotation has its own folio and is consulted independently.
🟪 Where can I get more information?
🟦 Conclusion
Yes, you can re-open a quote within the ChatBot as long as it is within its 30-day validity.
This allows you to review your information without having to capture everything again.
If you need to make changes, you only need to generate a new quotation.
